Business English for Pharmacist

About Course

This online class will enable pharmacist to actively and confidently communicate in English at the hospital and pharmacy, discussing medicine and mastering pharmacy-related language dedicated to patient communication and care.

Introduction to Business English for Pharmacy
Communicating with Patients
Handling Prescription Inquiries
Business Communication in Pharmacy
Product and Medicine Presentation
Dealing with Complaints and Difficult Situations
Pharmacy Sales and Marketing Language
Writing Reports and Documentation
Professional Development & Networking
Pharmacy Consultation Simulation

Course Content

Introduction to Business English for Pharmacy
Self-introduction & professional background Importance of English in pharmacy settings Key vocabulary: pharmacist, prescription, dosage, side effects

Communicating with Patients
Asking about symptoms, explaining medication use, giving clear dosage instructions, giving suggestion for patients how to recover quickly using polite and empathetic language.

Handling Prescription Inquiries
Clarifying prescription details, managing prescription errors or shortages, expressing apology and solution

Business Communication in Pharmacy
Email writing: formal and informal, scheduling meetings, confirming orders, and following up pharmacy-related abbreviations and phrase

Product and Medicine Presentation
Presenting a medicine to colleagues or clients, explaining drug indications, contraindications, and side effects

Dealing with Complaints and Difficult Situations
Handling customer complaints politely, offering solutions and maintaining professionalism

Pharmacy Sales and Marketing Language
Talking about pharmaceutical products and promotions, negotiating prices and discussing payment terms

Writing Reports and Documentation
Documenting adverse drug reactions (ADR), writing brief reports on pharmaceutical issues or stock

Professional Development & Networking
Attending conferences, networking in English, talking about current trends in pharmacy, small talk with healthcare professionals

Review and Assessment
Review of all speaking and writing skills covered, final role-play: Pharmacy consultation simulation, and Final writing: Email + brief report task

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About Course

What Will You Learn?

Course Content

Introduction to Business English for Pharmacy Self-introduction & professional background Importance of English in pharmacy settings Key vocabulary: pharmacist, prescription, dosage, side effects

Communicating with Patients Asking about symptoms, explaining medication use, giving clear dosage instructions, giving suggestion for patients how to recover quickly using polite and empathetic language.

Handling Prescription Inquiries Clarifying prescription details, managing prescription errors or shortages, expressing apology and solution

Business Communication in Pharmacy Email writing: formal and informal, scheduling meetings, confirming orders, and following up pharmacy-related abbreviations and phrase

Product and Medicine Presentation Presenting a medicine to colleagues or clients, explaining drug indications, contraindications, and side effects

Dealing with Complaints and Difficult Situations Handling customer complaints politely, offering solutions and maintaining professionalism

Pharmacy Sales and Marketing Language Talking about pharmaceutical products and promotions, negotiating prices and discussing payment terms

Writing Reports and Documentation Documenting adverse drug reactions (ADR), writing brief reports on pharmaceutical issues or stock

Professional Development & Networking Attending conferences, networking in English, talking about current trends in pharmacy, small talk with healthcare professionals

Review and Assessment Review of all speaking and writing skills covered, final role-play: Pharmacy consultation simulation, and Final writing: Email + brief report task